FAQ

Frequently Asked Questions

How Can I Complete My Purchase?

Ordering from Gaveroz is simple:

  1. Browse our products and select the item you would like to purchase.

  2. Add the selected product to your shopping cart.

  3. Continue to checkout and choose your preferred payment option.

  4. Provide your contact details, including your name, email address, and delivery information.

  5. Enter any available promotional code before payment.

  6. Review your order details and confirm your purchase.

Once your order has been successfully placed, a confirmation email containing your order information will be sent to you.

For further assistance, please contact our support team:

Email:
service@gaveroz.com

What If I Receive a Wrong, Damaged, or Missing Item?

If your package arrives with an incorrect product, damaged item, or missing item, please contact our customer service team as soon as possible.

To help us review your request, please provide:

  • Your order number;

  • Clear photos of the item received;

  • A description of the issue.

After reviewing your information, our team will assist you with the next appropriate solution.

Email:
service@gaveroz.com

Will I Get an Order Confirmation Email?

Yes. After your payment is completed, an order confirmation will be automatically sent to the email address entered during checkout.

If you do not see the email, please check your spam, junk mail, or promotional folders.

If the confirmation email is still unavailable, please contact our customer support team for assistance.

Can I Change My Order After Payment?

If you need to update your order details, please reach out to us as soon as possible.

Requests for changes can only be considered before your order enters the processing or fulfillment stage. Once your order has been prepared for shipment, changes may no longer be available.

Email:
service@gaveroz.com

How Can I Update My Shopping Cart?

You can review and manage your cart before completing checkout:

Add Products
Choose your preferred items and add them to your shopping cart.

Review Your Selection
Check your selected products before proceeding to payment.

Adjust Quantity
Modify the number of items according to your needs.

Remove Products
Delete any unwanted items before placing your order.

Which Browsers Work Best With Our Website?

For an improved shopping experience, we recommend using the latest versions of:

  • Google Chrome;

  • Safari;

  • Firefox;

  • Microsoft Edge.

Using an outdated browser may affect certain website features.

What Payment Options Are Available?

Gaveroz supports multiple secure payment methods available during checkout, including:

  • Visa;

  • Mastercard;

  • American Express;

  • Discover;

  • PayPal;

  • Apple Pay.

All transactions are processed through secure payment systems designed to protect your payment information.

How Do I Pay With PayPal?

To complete payment through PayPal:

  1. Select PayPal during checkout.

  2. Sign in to your PayPal account.

  3. Review and approve the payment.

  4. Return to the Gaveroz website after the payment is completed.

How Do I Apply a Discount Code?

If you have a valid discount code:

  1. Enter the code in the discount field at checkout.

  2. Click apply.

  3. Confirm the discount has been successfully added before completing your payment.

How Do Returns and Exchanges Work?

For details about return requests, exchanges, and refund procedures, please refer to our Return & Refund Policy.

If you require additional support, please contact us:

Email:
service@gaveroz.com

How Do I Request a Return?

Before sending any product back, please contact our customer support team first.

Our team will provide return instructions and guide you through the process.

Please do not return items before receiving confirmation and instructions from our support team.

Email:
service@gaveroz.com

Can I Cancel My Order?

Cancellation requests should be submitted as soon as possible.

Orders can only be canceled before they enter the processing or shipping preparation stage. Once fulfillment has started, cancellation requests may no longer be accepted.

To request a cancellation:

Email:
service@gaveroz.com

Is My Checkout Information Secure?

We use reliable payment providers and appropriate security practices to help protect customer payment details and personal information during transactions.

How Do We Handle Personal Information?

Customer information may be collected and used for necessary business purposes, including:

  • Processing and completing orders;

  • Providing customer service;

  • Maintaining website operations;

  • Meeting applicable legal obligations.

For more information, please review our Privacy Policy.

Company Information

For transparency, our business details are provided below:

Brand Name:
Gaveroz

Company Name:
Guizhou Xiaoyang Technology Co., Ltd.

Customer Support Email:
service@gaveroz.com

Business Address:
Unit 17-2, Building 8, Phase II of Xinhuadu, Bailigang, Hexi, Bijiang District, Tongren City, Guizhou Province (Office Use Only)

Phone:
0856-5758888