Return & Refund Policy

At Gaveroz, we aim to provide every customer with a smooth and trustworthy shopping experience. If your purchase does not meet your expectations, please review the following return and refund guidelines.

Order Cancellation

Customers may submit a cancellation request before an order enters the processing or fulfillment stage.

If the cancellation request is approved, the payment will be refunded to the original payment method used during checkout.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be accepted.

To request an order cancellation, please contact our customer support team as soon as possible:

Email:
service@gaveroz.com

Return Eligibility

Eligible products may be requested for return within 30 calendar days after delivery.

To be accepted for return, products must meet the following conditions:

• The item remains unused and in its original condition;

• Original packaging and included accessories are provided where applicable;

• Proof of purchase or order confirmation is available.

Please contact our support team before returning any item.

Returns sent without prior approval may not be processed.

How to Submit a Return Request

To begin a return request, please contact:

Email:
service@gaveroz.com

Please include the following information:

• Order number;

• Product name;

• Reason for the return;

• Photos or videos of the product when necessary.

After reviewing your request, our team will provide the return instructions and next steps.

Return Address

Please do not send returned products directly to our registered business address.

After your return request has been approved, our customer service team will provide the correct return address and detailed return instructions.

Return Shipping Fees

For returns caused by personal preferences, including:

• Ordering the wrong product;

• Changing your mind after purchase;

• Personal preference reasons;

the customer is responsible for the return shipping costs.

If the product received is:

• Damaged;

• Defective;

• Incorrect;

• Significantly different from the product description;

we will review the situation and provide an appropriate solution, such as replacement, refund, or return assistance, without additional cost where applicable.

Refund Process

Once the returned product has been received and inspected, we will notify you of the refund result.

Approved refunds will be processed to the original payment method within:

5–10 business days after the returned item has been received and reviewed.

Please be aware that the actual time for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Missing or Delayed Refunds

If your refund has not appeared within the expected period, please:

• Check your payment account or bank statement again;

• Contact your payment provider for additional information;

• Reach out to our customer support team for further assistance.

Email:
service@gaveroz.com

Contact Information

For questions regarding returns, refunds, or customer support, please contact us:

Brand Name:
Gaveroz

Company Name:
Guizhou Xiaoyang Technology Co., Ltd.

Customer Support Email:
service@gaveroz.com

Business Address:
Unit 17-2, Building 8, Phase II of Xinhuadu, Bailigang, Hexi, Bijiang District, Tongren City, Guizhou Province (Office Use Only)

Phone:
0856-5758888